Elena Rotaru works as the Academic & Student Services Officer with a focus on retention and compliance at Lancaster University Leipzig, where she plays a key role in supporting students through the visa application process, settlement in Germany, and administrative dealings with German authorities. With a background in Business Economics and Marketing from the University of Strathclyde, UK, she brings valuable expertise in customer service, marketing, and compliance to her role. Fluent in English, Romanian, Russian, and German, Elena is determined to make the transition of students into German life as smooth as possible.